While Amazon customer service is highly responsive and effective for shoppers, Seller Support is notoriously unreliable-reportedly leaving users waiting multiple weeks or even months for issue resolution. While FBA ratings on sites like Trustpilot and G2 are scarce, there’s an abundance of discussion about the service elsewhere-such as forums like Reddit, Quora, and Amazon’s own Seller Forums. While this is the case, multichannel sellers who don’t focus mainly on Amazon sales are better off partnering with a cheaper 3PL, such as ShipBob.Īmazon’s Seller Support team serves FBA users in addition to all other Amazon sellers. If you compare Amazon’s MCF fees to the shipping rates you’d pay to fulfill orders yourself, you’ll likely find MCF is a pretty good deal. Also note that if an MCF order contains multiple units, the cost per unit decreases. This is helpful if you offer a range of shipping options on your own ecommerce store or website. With most MCF orders, you can select between three shipping methods: Standard, Expedited Two-Day, and Priority One-Day. Thus, you’ll need to field all multichannel customer inquiries, returns, and refunds yourself (or hire employees to do so). But, Amazon does not handle post-sales servicing for MCF orders. The MCF fee accounts for the entire process of picking items from inventory, packing, and shipping. MCF orders don’t incur an added Amazon seller fee. Amazon calls this service Multi-Channel Fulfillment, or MCF.įor multichannel FBA users, inventory storage fees remain the same, but MCF fulfillment fees are higher. If you use sales channels other than Amazon (such as your own Shopify store and/or other online marketplaces like eBay) you can use FBA to fill those orders, too. Additionally, aged inventory surcharges will be introduced on inventory stored between 180-270 days, excluding products in the following categories: Apparel, Shoes, Bags, Jewelry, and Watches. An increase on the surcharges applied to inventory stored between 271–365 days.For apparel products, FBA will use the greater of unit weight or dimensional weight to determine the shipping weight for all large standard-size products.Expansion of the Small and Light Program: increasing the item price for eligible products from $10-or-less to $12-or-less.An increase on Peak storage fees (October to December) for non-sortable network by 20 cents per cubic foot, while those for sortable network will remain unchanged. An increase the monthly off-peak storage fee (January to September) for standard-size products by 4 cents per cubic foot and oversized products by 3 cents per cubic foot.An increase on monthly storage fees, including:.Reduction of returns processing fee rates for customer-returned products in the Apparel and Shoes categories by an average of 20 cents per return.
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